Privacy Policy

Effective Date: 21 May 2025

1. Our Commitment to Privacy

   At playgrid.it.com, protecting your personal data is our top priority. This policy outlines the types of information we gather, how we use it, and the measures we take to keep it secure.

2. Information We Collect

   To deliver and improve our services, we collect:

   • Account Details: your username, email address, date of birth, and gaming preferences.
   • Purchase Records: details of transactions, license keys, purchase dates, and encrypted payment data.
   • Technical Data: device type, operating system, browser information, IP address, and session duration.
   • Usage Metrics: gameplay activity, achievement data, forum contributions, and support interactions.
   • Cookies & Tracking: cookie identifiers and local storage to remember your settings and personalise your experience.
3. Why We Collect Data

   We use your information to:

   • Enhance Performance: optimise site speed and navigation.
   • Personalise Recommendations: suggest games and promotions based on your activity.
   • Secure Your Account: detect and prevent fraud.
   • Optimize Support: access account and order history to resolve issues more efficiently.
   • Marketing Communications: send relevant updates and offers, with an option to unsubscribe at any time.
4. How We Protect Your Data

   We employ industry-standard safeguards, including:

   • Encryption: SSL/TLS for data in transit and AES-256 for stored information.
   • Access Controls: limiting data access to authorised personnel only.
   • Regular Audits: third-party security reviews and penetration testing.
   • Incident Response: 24/7 monitoring and a dedicated team to address potential breaches.
5. Disclosure of Your Data

   We do not sell your personal information. We share it only with:

   • Service Providers: hosting, payment processors, and email partners bound by strict confidentiality agreements.
   • Affiliate Entities: to synchronise account information across our network.
   • Legal Authorities: when required by law or to protect our legal rights.

   All recipients are contractually obligated to use your data solely for the purposes we specify.

6. Your Privacy Rights

   Under GDPR and UK data protection laws, you have the right to:

   • Access: request a copy of the personal data we hold about you.
   • Rectification: correct any inaccurate or incomplete information.
   • Erasure: request deletion of your data, subject to legal obligations.
   • Restriction: limit processing of your data, such as for marketing purposes.
   • Portability: receive your data in a structured, machine-readable format.

   To exercise these rights, contact us at privacy@playgrid.it.com or use your account dashboard.

7. Cross-Border Data Transfers

   Your personal data may be processed or stored outside the UK. We use approved safeguards, including standard contractual clauses and adherence to GDPR standards, to protect your information.

8. Children’s Privacy

   We do not knowingly collect or maintain personal information from individuals under 13. If we learn we have collected such data without parental consent, we will delete it promptly.

9. Updates to This Policy

   We may revise this policy periodically. Significant changes will be posted here with an updated revision date.

10. Contact Information

    If you have any questions or wish to make a request regarding your personal data, please contact us at:

    Email: privacy@playgrid.it.com
    Address: 63 Elm Street, Oxford OX1 1BU