Terms and Conditions

1. Welcome to playgrid.it.com By accessing or using playgrid.it.com, you agree to comply with these Terms and Conditions. They define your rights, responsibilities, and the rules that govern your use of our digital gaming platform. Please review carefully.
2. Registration Requirements
   1. Account Creation: You must supply accurate, up-to-date information when registering. Each person may hold only one account for security and fairness.
   2. Age Limit: Accounts are available to users aged 18 or older, or minors with valid parental consent.
   3. Credential Safety: You are responsible for safeguarding your login details. All activity under your account is your liability.
3. Ordering Process
   1. Price Display: All prices include applicable UK taxes and are shown in GBP.
   2. Payment Options: We accept major credit and debit cards, PayPal, and other regional payment methods at checkout.
   3. Key Delivery: Upon successful payment, your digital key or download link is sent immediately. Delivery times may vary with server load.
   4. Pre-order Terms: Full payment for pre-orders is collected at purchase; keys are released on each title’s official launch date.
4. Returns & Refunds
   1. Unused Keys: You may request a refund for any unredeemed digital key within 14 days of purchase, subject to our refund policy.
   2. Activated Titles: Refunds for redeemed games adhere to the publisher’s individual return policy.
   3. Technical Failures: If a key fails due to confirmed technical incompatibility, you may qualify for a refund upon support verification.
5. Rights & Licensing playgrid.it.com is an authorised distributor of digital game keys. Each title is governed by its publisher’s End-User License Agreement (EULA), and all intellectual property rights remain with the original creators.
6. Service Availability We strive to maintain uninterrupted service, but cannot guarantee constant uptime. playgrid.it.com is not liable for outages or technical issues beyond our control. Our total liability is limited to the purchase price of the affected item.
7. Amendments to These Terms We reserve the right to modify these Terms and Conditions at any time. Significant updates will be posted on our website and, where relevant, notified via email.
8. Customer Support For any questions regarding these terms, contact our support team at contact@playgrid.it.com. We’re available 24/7 to assist you.